Gavin is responsible for the Customer Success Services (CSS) business for Australia & New Zealand. His organisation’s primary objective is to deliver the best cloud experience and outcomes for Oracle customers. Oracle Customer Success Services helps educate customers through Oracle University, innovate their business with cloud service adoption, support their implementations, and operate their critical environments (on premises, cloud, hybrid, and multicloud). The mission of Oracle Customer Success Services is to help customers efficiently achieve their transformational goals. Gavin is dedicated to driving and executing a customer centric, services led strategy that enables every customer and partner including Oracle’s largest enterprise global clients to succeed by using Oracle technologies and solutions with full lifecycle offerings and unified delivery and support, providing industry-leading expertise, responsiveness and the highest customer satisfaction. Gavin has over 30 years’ experience working in IT Sales and Delivery with Large and Medium Enterprise Tier 1 and 2 customers spanning many industry verticals including Financial Services, Government, Manufacturing, Engineering & Construction, Utilities and Life Sciences. Gavin has demonstrated expertise across the following key disciplines namely Leadership, Business Strategy, Business Development, Consulting and has a special focus on Managed Services, with a rare combination of commercial and technical acumen being recognised frequently by customers and colleagues for the services he provides Gavin joined Oracle in 2007, prior to this role, Gavin was in Oracle’s Managed Services business in various roles across ANZ and Asia-Pacific and before Oracle, Gavin had roles in Sales, Delivery and Project Management in the Life Sciences and Consumer Goods industries across Europe and Asia-Pacific.