Description
Event Location:
- Deloitte Office,
- Level 32, 477 Collins Street,
- Melbourne VIC 3000
Agenda:
05:00 – 05:30: Registration
- 05:30 – 05:35 Welcome – Anita Parer & Marcelo Scalia
- 05:35 – 05:50 Council Case Studies – Brett Wallace, Deloitte
- 05:50 – 06:20 Main topic: Using technology to streamline Customer Service Requests Processing with Oracle Service Cloud – Gavan Carroll, Oracle
- 06:20 – 06:25 Just 1 Tip: Chat functionality – 4iApps
- 06:25 – 06:40 How government agencies are modernising legacy data platforms to the cloud to preserve their reporting capability while reducing business risks & costs – Elia Machalias, CEO Datalynx
- 06:40 – 06:45 Q&A and Close – Anita Parer
06:45 – 07:30: Networking and Nibbles