Key business SLA objectives were not being met. IT Operations was stuck in the middle of declining service levels, a tight labor force, and IT needed to be better aligned with business goals.
To be better aligned, the IT Operations capacity had to be increased by reducing costs of both IT and business operations. More specifically, IT Operations needed to better detect problem trends and unusual activity across all their Oracle systems. False alerts were a real problem wasting employee time and energy. A solid operations picture required Oracle's Active Workload Repository data for near real-time analysis, in conjunction with machine learning and AI
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