WA Craig Makin on Proactive Support with Oracle Premier Support

Where: Oracle, Level 9, 225 St. Georges Terrace, Perth
When: Tuesday, August 22, 2017 07:30am - 09:00am
RSVP: By Monday 21st August , using the buttons below or emailing
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Presentation overview
If your only interactions with Oracle Support have revolved around service requests when problems occur, you are missing out on key capabilities that could play a role in contributing to your company’s success. 
Let Oracle Premier Support help you achieve resolution faster; streamline and simplify your daily operations; reduce risks and maximize uptime, and lower your organization’s costs through Proactive Support


Presenter bio
Craig Makin, Program Director, Customer Advocacy, Oracle Support, Japan and Asia Pacific
Craig has worked in Infrastructure technical delivery and management for 30+ years across a variety of Industries in Australia, Europe and Asia. Having worked for Oracle/Sun Microsystems for 17 years in a variety of roles, he is currently working on key initiatives of Customer My Oracle Support certification and Proactive Support, the impact it has on availability, customer success and ultimately customer satisfaction.

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